Auto-Attendant Basics – part 3

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In the previous lesson we covered:

  • Departmental vs. solution based prompts; which is right for your organization?
  • How to track down, the who, the why and the language your callers use.
  • Identifying whether your call routing is efficient or giving callers the run-around
  • Tips to help streamline your call routing more efficiently.

If you’re just joining us go ahead and catch up by clicking here for part I of the series.

 

Auto-Attendant Part III

In part III of this series you will learn:

  • The ...
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Auto-Attendant Basics – part 2

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In the previous lesson we covered:

  • Benefits of using an auto-attendant
  • Why to K.I.S.S. your main greeting
  • Providing a known extension announcement

If you’re just joining us go ahead and catch up by clicking here for part I of the series.

 

 

Auto-Attendant Part II

In part II of this series you will learn:

  • Departmental vs. solution based prompts; which is right for your organization?
  • How to track-down, the who, the why and the language your callers use.
  • To identify if your call routing is efficient ...
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Auto-Attendant Basics – part 1

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RSS Feed

In this series we’ll be focusing on the customer experience as it relates to telephone communications; specifically to using, planning, and creating a voice directed automated attendant. You will receive a complete blueprint with explanations to structure your messages that you can implement at little or no cost.

Whether you choose to hire us to professionally script and record your company’s custom messages or ...

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Why your business needs a written phone policy

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In this post, I’ll describe six important topics a well-written phone policy should cover.

But before that, please take a look at this account of how the lack of a phone policy can cost a business dearly.

People do the strangest things.

For example; Logan, a business friend told me of the horrible time he had in trying to setup a deal with another company.

He’d leave voice mails for their business development manager but the contact almost never called back. And when he ...

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Who does your auto-attendant serve?

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auto attendant recording

An efficient, well-planned auto attendant can help streamline your business and provide a valuable service to your callers. However, confusing prompts, inaccurate information and too many options leave callers frustrated, annoyed and even have them hanging up taking their business elsewhere. So it’s important to ask the question:

Does your auto-attendant serve your business or your callers?

While you don’t have to hire ...

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