Why your business needs a written phone policy

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In this post, I’ll describe six important topics a well-written phone policy should cover.

But before that, please take a look at this account of how the lack of a phone policy can cost a business dearly.

People do the strangest things.

For example; Logan, a business friend told me of the horrible time he had in trying to setup a deal with another company.

He’d leave voice mails for their business development manager but the contact almost never called back. And when he ...

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Employee Telephone Interactions Defines Business Image

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Customer service telephone business image
Our focus in ComTips is to help improve your customer experience over the telephone while projecting a polished business image. Call-flow management and custom hold messaging are our specialties but there is another aspect of providing a positive phone experience to callers that are even more important at providing  a lasting impression.

Making and receiving phone calls’ is an ...

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