In the previous lesson we covered:
- Departmental vs. solution based prompts; which is right for your organization?
- How to track down, the who, the why and the language your callers use.
- Identifying whether your call routing is efficient or giving callers the run-around
- Tips to help streamline your call routing more efficiently.
If you’re just joining us go ahead and catch up by clicking here for part I of the series.
Auto-Attendant Part III
In part III of this series you will learn:
- The ...