Why your business needs a written phone policy

Posted by:

In this post, I’ll describe six important topics a well-written phone policy should cover.

But before that, please take a look at this account of how the lack of a phone policy can cost a business dearly.

People do the strangest things.

For example; Logan, a business friend told me of the horrible time he had in trying to setup a deal with another company.

He’d leave voice mails for their business development manager but the contact almost never called back. And when he ...

Continue Reading →